FAQ
WHAT IS YOUR RETURN POLICY?
At Heritage Woods Fish Farms, we want you to be completely satisfied with your purchase. If you have any issues with your order, please contact us within 30 days of receiving your fish. We will be happy to assist you with a return or exchange. For more details, please visit our Returns & Refunds page.
HOW LONG WILL IT TAKE TO GET MY ORDER?
We understand that receiving your live fish in a timely manner is important. We strive to process and ship orders within 1-2 business days. Once shipped, the delivery time may vary based on your location and the shipping method selected.
DO YOU SHIP INTERNATIONALLY?
Currently, we only ship within the United States. We do not offer international shipping at this time. We apologize for any inconvenience this may cause.
WHAT ARE THE PAYMENT OPTIONS?
We accept various payment methods to make your shopping experience convenient. You can pay for your order using major credit cards, PayPal, and other secure payment gateways. Rest assured that your payment information is always kept safe and secure.
HOW DO YOU SAVE MY DATA?
Protecting your personal data is a top priority for us. We utilize industry-standard security measures to safeguard your information. Our website is encrypted to ensure that all data, including payment details and personal records, are protected from unauthorized access.